1st Line Technical Support Advisor - --Reading


WA Consultants are currently looking for a 1st Line Technical Support Advisor for a permanent position based in Reading.

Our client is looking for a candidate to ensure our clients customer enquiries and issues are resolved in a timely and professional manner. You will be responsible for answering and resolving all customer enquiries and issues endeavouring to achieve first call resolution where possible. The calls will be from business customers who use our products, and you will be responsible for troubleshooting their problems and providing them with support over the phone.

You will also be responsible for delivering world class customer service, ensuring that all calls are accurately logged onto our clients ticketing system and all enquiries are prioritised for resolution. In addition you will assist colleagues and the Application Delivery teams with the investigation of customer affecting bugs and issues.

To be considered for this opportunity you will need to have a CompTIA A+ qualification (or working towards this). It would be great if you have experience in technical support, ideally in varying hardware and software platforms. If you have studied IT, and have a passion for it with professional experience in dealing with customers, then this also could be the opportunity for you. From a technical perspective, you’ll need to be able to understand user issues and resolve them by providing a technical solution, in a way that can be understood by the user. Good working knowledge of Windows, network connections (i.e. Wi-Fi and LAN) and experience of using/working with firewalls and anti-virus clients. It is essential that you possess excellent communication skills and are able to work effectively within a team environment.

For further information please contact Alex Wilson.

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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  • Posted: 3 weeks ago
  • Consultant: Alexander Wilson
  • Phone: 01392 666060

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