IT Helpdesk Analyst - --Exeter

£18000 - £22500 per annum + holiday + on call uplift

We are looking for an IT Helpdesk Analyst to work for a leading company in Exeter.

Key responsibilities

* To perform all activities in a friendly, approachable, customer-orientated manner
* To log and keep an accurate record of each job performed via the IT Service Desk system
* Customer facing/deskside support often required
* To maintain the network and the users on it via network tools
* To perform asset management by tagging all equipment that leaves the IT Service Desk
* Provide first-line support to Windows and Android users.
* Troubleshoot issues with printers/MFP’s
* To maintain and update systems daily as requested by the business .
* Undertake your role whilst being mindful of the comoany values
* On-call could be required after successful probation

Essential Skills and Qualifications

* A strong working knowledge of PCs, Operating Systems, Printers, Networks & Telecommunications
* Knowledge of Microsoft Packages such as Office, Project & Visio
* Experience using antivirus and other security tools
* Ability to analyse, troubleshoot and fix IT problems
* A strong eye for detail
* Ability to multitask and evaluate priorities
* Excellent customer service and all-round communication skills

Desirable Skills

* Understanding of network configuration
* Understanding of ITIL processes
* Knowledge of Microsoft Exchange/Active Directory and its administration

Advise on salary and availability on application

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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  • Posted: last month
  • Consultant: Julian Menzies
  • Phone: 01392 666060

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  • I wouldn't normally add an 'agent' to my network, let alone write a recommendation, but I'm willing to change my own rules for WA. They have  managed to source a number of job opportunities for me over the years and have always come through with real positions matching my skill-set.

    - Gary, Contractor