Member of Technical Staff - --Torbay

£31000 - £36000 per annum

Our client designs, manufactures and supplies advanced Satellite Navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users – component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice.

This individual will join a small team dedicated to fulfilling the varied and challenging post-sales support requirements of these international clientele, and will report to the Senior Support Services Manager.

Main Objectives & Tasks (duties and responsibilities)

Primary responsibilities

* Analyse reported problems, replicating and demonstrating them if needed using appropriate dedicated support equipment.
* Suggest, prepare and deliver solutions to customers for both hardware and software problems.
* Liaise with engineering to analyse and resolve complex customer issues and to report identified hardware or software design flaws.
* Assist Professional Services team with delivery of PS engagements if required.
* Liaise with manufacturing to arrange repairs of returned equipment and carry out minor repairs.
* Liaise with Sales/Logistics in handling customer returns and shipments

Other responsibilities

* Assist in distribution of software and hardware upgrades to customers.
* Perform calibrations/integrations at customer sites on key product range when required.
* Generate special test scenarios from customer requests.
* Provide customer training on products either at HQ or customers’ site
* Maintain literature available through the support website
* Produce technical documents / knowledgebase articles

Job Specification (Knowledge and Experience)

Essential Requirements:

* A recognized further education qualification in a relevant or closely related Engineering discipline.
* Computer literacy (experience in Operating Systems and Software Applications)

* Windows 10
* Windows 7
* Microsoft Office
* Microsoft Outlook

* Direct and recent experience using standard RF and other test equipment such as:

1 Power Meters
2 Spectrum analysers
3 Frequency counters
4 Oscilloscopes

* Good communication and presentation skills

* Good level of literacy and numeracy
* Good problem solving abilities.
* Flexible and dedicated approach
* Willingness to travel internationally, up to 25 % of the time


* Previous experience of Technical Customer Support in a high technology organization.

* Appreciation of Satellite Navigation concepts (training will be provided).

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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  • Posted: 3 weeks ago
  • Consultant: Jasmin Short
  • Phone: 01392 666060

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  • "My big thanks go to the whole WA team for providing me an excellent service in almost two years of collaboration!" 

    - Andrei, Contractor