Section Manager - Customer Management - --West London


Urgently recruiting for a Section Manager - Customer Management to:

Manage local and remote resources to ensure end to end service delivery, service design and service support of services. Ensure customers are satisfied in terms of service availability and quality.

Main Responsibilities:

-People management: Drive full set of people management activities. Lead, motivate, coach and develop team members - drive a culture of strong staff engagement. Manage team performance from an operational point of view according to Section, Department, Division and Company objectives ensuring continuous improvement. Effectively communicate with team members, peers and management. Provide expertise and guidance.

-Customers: Understand customers' (internal/external) needs and translate them into services. Run the services at or above agreed service levels.

-Service design and automation: evolution of existing processes, tools, automation and technology stack, manage continuous improvement process and feedback loop back to R&D organisation. Provide scalable solutions for new business requirements. Define the requirements for achieving full automation of the management of the platform - Contribution to the automation under an open source framework.

-Capacity planning: manage service specific capacity planning in coordination with involved organisation.

-Incident and problem management: support of incident management process. Execute problem management process.

-Change / Release / Test management: manage change, release and test processes for the services and support ecosystem up to Production (PRD) sign off.


University degree in Computer Science or equivalent

Relevant work experience:

Minimum of 5 years experience in a similar job or relevant long term experience in a coordination, project management role, or equivalent, in a large international environment.


Demonstrate leadership ability and management skills.

Excellent written and oral communication skills, fluency in English.

Solid foundation in and appreciation of ITIL service management processes.

Good knowledge in Operating Systems components and environment. Good knowledge in Data store repositories (Database,etc.).

Robust end to end communication problem analysis skills.

Solid foundation and understanding of standard communication protocols utilised in the inductry.

Good knowledge of Service Oriented Architecture concept and problematics.

Good technical vision of the industry in communication and architecture area.

Good knowledge of private and public Cloud concept.

To arrange an interview, please call Jonathan Taylor on 01392 666060 or email CV to

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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  • Posted: last month
  • Consultant: Jonathan Taylor
  • Phone: 01392 666060

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