Senior IT Solution Manager - --West London

£55000 - £75000 per annum + bonus + benefits

Required to fulfill a senior role in IT solutions within airport / airline industry, an experienced Technical Account IT Manager with a background in Customer Service.

With an understanding of airline products, strategy and business needs of airlines, this role acts as an interface between the Product Owners and the customer to meet their IT solutions.

Role:

To understand and address all aspects of the customers’ IT business needs.

The IT Solution Manager is the functional entry point for specific airlines, providing specialist knowledge and expertise on solutions and products related to IT and/or e-commerce services. This requires working on bespoke development as well as "off the shelf" services and products.

- Undertake post implementation support activities to ensure customer understands full capability of the functionality

- Ensure that delivered solution or service to customer corresponds to what has been defined in the contract

- Lead/Chair Product Bi-laterals meetings



- Identify up-sell opportunities during the on-going delivery of IT services and ensure the proposal to meet airline requirements, including processing RFPs/RFIs for these customers





Education

Masters level university degree (preferably in Business Administration and/or Sales & Marketing or computer Science

Relevant work experience

Functional expertise on products offering (reservation, loyalty, ticketing, payment, Inventory, DCS) and good knowledge on E-commerce product offering.

Minimum 8 years of experience of relevant IT product range / product strategy.

Minimum 10 years of experience in customer facing job roles.

To arrange an interview, please call Jonathan Taylor on 01392 666060, or email CV to jt@waconsultants.com

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.

Back Previous Next

  • Posted: 3 weeks ago
  • Consultant: Jonathan Taylor
  • Phone: 01392 666060

Quick Apply Apply

Testimonials

  • I have to say that your Consultancy is by far the best that I have ever worked with. Truely excellent, extremely helpful and supportive. Thank you all so very much!

    - Richard, Contractor