Senior IT Technician - South East

£33000 - £35000 per annum + bonus + benefits

Senior IT Technician required to support delivery of day-to-day IT services via the Helpdesk, which services approximately 400 users across multiple sites within the UK. Also responsible for leading key IT Project tasks where required.


* Provide a consistently high quality and professional customer service in all areas of IT.
* Ensure issues identified are resolved or escalated where required.
* Deliver 2nd to 3rd Line Support across multiple sites.
* Resolving service desk issues by liaising with end users to ensure that requests are closed in a timely fashion in line with the IT SLA.
* Manage and resolve issues with vendors and suppliers for key systems under support contracts so that disruption to the business is minimised.
* Be responsible for the specific key IT systems such as the mobile technology environment (BES), enterprise backup solution and other technology where required. These responsibilities include:

* day-to-day running
* investigation of issues
* highlighting areas for improvement

* Coach team members and peers to reduce knowledge gaps where required.
* Produce and maintain concise documentation on systems and procedures for the benefit of the IT team.
* Aid in delivering key IT projects as set out by the IT Project Manager and take responsibility for tasks within those projects.
* This role covers support requirements for both the Restricted and Secret networks.
* Assisting in the cover of first line calls where required.


Extensive experience working in a multi-disciplined team across 1st – 3rd Line support

Essential Working knowledge of:

* Windows Client OS’s & Applications (Win 7 – Win 10 / Office etc.)
* Windows Server Technology (2008R2 – 2016)
* High Level Active Directory administration
* High Level Exchange 2010 – 2016 administration
* MS System Centre Configuration Manager
* Enterprise Backup Solutions
* MDM Environments (Blackberry UEM)

Desirable working knowledge of:

* Network technologies (HP Switches/Firewalls)


* Degree education in a relevant IT area or qualified by experience in a similar IT role.
* ITIL Foundation or any IT related accreditations would be desirable.
* Ability to obtain SC level security clearance.

To arrange an interview, please call Jonathan Taylor on 01392 666060, or email CV to

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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  • Posted: 2 weeks ago
  • Consultant: Jonathan Taylor
  • Phone: 01392 666060

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